William (Bill) Robinson has more than twenty-five years experience in business leadership and corporate performance improvement. For many years, Bill was Vice President of Quality and Reliability for Bell Labs. Other leadership positions Bill has held include Vice President of Quality and General Manager for EasyLink Services Corporation. Currently, Bill is President of Innovation and Quality Solutions, and is also the Director of Systems Engineering Graduate Programs at Stevens Institute of Technology. Bill has received numerous quality, reliability and innovation leadership awards and has authored several technical and process quality papers. Bill received his BSEE from the University of Connecticut and his MSEE from Rensselaer Polytechnic Institute. He is a senior member of the American Society for Quality and a Master Black Belt.